How To Resolve Quick Assist Connection Error Due to Minimal Security Standards Not Being Met

Dealing with the error “We ended the connection because the minimum security requirements were not met“ (sometimes logged as “Quick Assist session ended – minimum security requirements not met”) can be pretty frustrating. Basically, it’s some mismatch between your system’s security settings and what Microsoft now expects for remote assistance. If you’ve tried the obvious stuff and it’s still crashing or refusing to connect, this guide might help fix it by tinkering with network, system policies, or app settings.

Most of the time, this problem pops up when your network setup (like a VPN or certain proxies) interferes, or if your machine is running outdated protocols like TLS 1.0/1.1, instead of the newer TLS 1.2 or 1.3. On some setups, legacy group policies or expired configuration files can also be the culprit. It’s kind of weird, but sometimes just flipping a few switches or updating a remote app does the trick. Expectations? After applying these fixes, Quick Assist should be able to establish a secure, encrypted connection again—so remote support can actually happen as it should.

How to Fix Quick Assist Security Errors in Windows

Check Microsoft Service Health & Basic Requirements

Before messing with settings, it’s worth making sure Microsoft’s services aren’t down or having issues. Sometimes the problem isn’t on your side. Check the Windows Release Health dashboard or your Service Health page for any ongoing outages that could affect remote assistance features.

  • Make sure your PC clock is correct—set it to automatic, and verify the time zone is right. Because of course, Windows has to make it harder than it should. You can do this via Settings > Time & language > Date & time. Toggle Set time automatically off then on again to force a sync.
  • Test if you can reach the Microsoft remote assistance servers: open PowerShell (Win + X then choose Windows PowerShell or Terminal) and run: Test-NetConnection -ComputerName remoteassistance.support.services.microsoft.com -Port 443. You should see all green lines—if not, something in your network blocks it.

Repair or Reset Quick Assist in Windows Settings

This step helps fix corrupted app files or misconfigurations, which can stop Quick Assist from working right. It’s like giving the app a little tune-up.

  1. Search for Installed Apps in the Windows search bar and open that settings page.
  2. Find Quick Assist in the list.
  3. Click the three dots (…) next to Quick Assist, then pick Advanced Options.
  4. In the new window, scroll to the Reset and Repair section.
  5. Click Repair — this attempts to fix any broken components without wiping your data. Wait for it to finish, then try launching Quick Assist again.

If nothing has changed, it’s time for the Reset. This will clear your connection history and contacts, but might fix deeper issues.

  1. Back in the Advanced Options menu, hit Reset.
  2. After the reset, open Quick Assist—if the error still shows up, keep going.

Disable or Adjust VPN and Proxy Settings

VPNs and proxies can sometimes mess with secure TLS protocols, especially if they’re configured to route traffic differently or force older security standards. This is a common culprit if you noticed issues only when VPN is active. Turning off your VPN before trying Quick Assist often solves the problem.

  • Turn off any active VPN or proxy services. This includes built-in Windows VPN clients, third-party VPN apps, or browser-based proxies.
  • Right-click the Start menu, select Run (or press Win + R), then type ms-settings:network-proxy to quickly jump to the proxy settings if needed.
  • After turning off VPN/proxy, find and right-click Quick Assist in the Start menu, then choose Run as administrator. This sometimes helps it bypass network restrictions and access required security protocols. If it launches successfully now, yay.

Reinstall Quick Assist from the Microsoft Store

If the app installed weird or the files got corrupted, reinstalling can help restore a clean state. It’s especially handy if the app was updated improperly or if your Windows is a little wonky.

  1. Uninstall Quick Assist by going to Settings > Apps > Installed Apps, find Quick Assist, and click Uninstall.
  2. Open the Microsoft Store and search for Quick Assist.
  3. Click Get to reinstall it. Wait for the process to finish, then launch.
  4. If you’re using Windows 10 LTSC or Server (rare), you might need to uninstall via PowerShell: Get-AppxPackage MicrosoftCorporationII. QuickAssist -AllUsers | Remove-AppxPackage

    5. After that, reinstall from the Store or use Add-AppxPackage commands to restore the app.

If none of this helps and the error persists, reaching out to Microsoft Support with complete details about your setup might be the way to go.

Basically, these steps aim to tighten up your system’s security protocols, ensure no network interference, and refresh the app—giving Quick Assist the best shot at reconnecting securely.

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