The Error Code 24 often pops up when trying to run the setup file for Adobe Premiere Pro, and it usually stops the installation dead in its tracks. The error screen gives you two options: Retry or Quit. But here’s the thing — hitting “Retry” almost always just loops back to the same error, which is super frustrating. This error isn’t unique to Premiere Pro, either — it crops up in other Adobe installs now and then. The good news? It’s usually a quick fix if you know what to do, mainly involving running the setup file straight from inside the ZIP archive, instead of from a copied or extracted location. That little workaround helps dodge path issues or permission snags that tend to cause Error Code 24.
This error can sometimes be caused by permission clashes, file path issues, or even the way the setup files are being accessed. Before diving into the main fix, it’s worth quickly trying these two things:
- Right-click on
setup.exeand select Run as administrator. Sometimes, that extra privilege makes all the difference. - Restart your computer and try launching the installer again. Yep, sometimes Windows just needs a fresh start to sort itself out.
If those quick checks don’t do the trick, here’s what can actually help.
How to Run the Setup File Directly from the ZIP Archive
When installing Adobe Premiere Pro, it’s common practice to extract the ZIP file to a folder and then run the installer from there. But weirdly enough, that can trigger Error Code 24 more often than not. A workaround — and I say workaround because Windows can be weird about permissions and paths — is to run the installer directly from inside the ZIP file without extracting first. This often sidesteps Windows’ permission ghosts or path issues that cause the error in the first place. Just give it a try and see if it works.
Open the ZIP file directly
- Find your Adobe Premiere Pro ZIP in File Explorer.
- Double-click the ZIP to open it. Yeah, don’t extract right away — just open it. If you’re asked if you want to extract, click No or just cancel the extraction prompt.
- Inside, open the Adobe Premiere Pro folder.
- Look for Setup.exe. Double-click it to start the installer — running directly from the ZIP tends to avoid those annoying permissions issues.
- Follow the installation wizard: choose your language and installation folder (the default usually works but pick a location you can easily find later).
- Click Continue and let the installer do its thing.
- Once installation is done, launch Premiere Pro normally by finding it in Start Menu.
And hey — if this stuff still isn’t working, reaching out to Adobe Support is always an option. They’ve seen this error before, and sometimes a fresh set of eyes on your system can help spot what’s going wrong.
Honestly, running the setup directly from inside the ZIP is one of those weird workaround tricks that sometimes just works without much fuss. Funny how Windows makes things harder than they need to be, right? But hey, it’s worth a shot if the usual methods fail.