Dealing with that 0x8007003B error when trying to sign into your Xbox account can be super frustrating. It seems to pop up mainly when there’s a mismatch or hiccup in how Windows, the Xbox app, and Microsoft Store are talking to each other. Usually, it’s something straightforward—like account mismatches, sign-in settings, or token issues—but every once in a while, it’s just Windows being weird and stubborn. If you’ve already checked the Xbox services status or restarted your PC, and the error still won’t budge, then these fixes might do the trick. They’ve worked on different machines, though sometimes, you might need to do a couple of them in sequence to see results. Because of course, Windows has to make signing in more complicated than it should be.
How to Mend the 0x8007003B Sign-in Error on Xbox and Windows
Try the simple stuff first — make sure your accounts are aligned
This problem often happens if the Xbox app and Microsoft Store are logged in with different accounts. Keeping them synchronized helps Windows recognize you and avoids those weird connection errors. It’s kind of weird, but on some setups, signing into both with the same Microsoft account actually fixes the error.
Check accounts in Settings: Navigate to Settings > Accounts > Email & accounts. On the right side, click Add a Microsoft account if it’s not there, or verify which account is already logged in—sometimes, Windows doesn’t automatically switch when you’re juggling multiple accounts.
Log into your Microsoft account here with your email and password. You might need to use multi-factor authentication if you’ve got it enabled. After that, move to the Microsoft Store app:
- Open the Microsoft Store app. Click on the profile icon on the top bar to see which account it’s using. If it’s not the same as your Windows account, sign out.
- Sign back in with the same Microsoft account you added in Settings.
Next, open the Xbox app and check if it’s tied to the same account. If not, sign out and then sign back in using the same credentials. Doing this is often enough to get rid of the 0x8007003B error that crops up during login. Worked on a couple of machines so far, even on some stubborn setups.
Disable auto sign-in to prevent interference
This one’s a bit sneaky. The automatic sign-in feature in Windows can cause conflicts if it’s trying to log you into Xbox or Store with the wrong credentials after an update. Turning it off might help avoid the error altogether.
- Head to Settings > Accounts > Sign-in options.
- Find the option “Use my sign-in info to automatically finish setting up after an update” and toggle that off.
On some systems, enabling this feature initially causes sign-in hiccups, but turning it off afterward tends to stabilize everything. Because Windows sometimes caches sign-in info in weird ways, stopping that auto-sign feature can clear up a lot of confusion.
Run the Xbox Gaming Services Repair Tool — if available
This is basically an inbuilt troubleshooting step within the Xbox app. It tries to fix underlying service issues automatically, restarting certain services to clear out glitches.
- Open the Xbox app. Click the profile icon and look for the Support or Help option.
- In support options, find the Gaming Services Repair Tool. It might be called slightly differently, but look for any repair or reset buttons related to Xbox services.
This process triggers a bunch of automatic steps—like restarting Xbox-related services in the background and resetting some configurations. If it asks whether it’s fixed or not, hit Y or N. Sometimes, this fixes those stubborn connections, especially if you see errors related to gaming services.
Make sure the Microsoft Account Sign-in Assistant service is running
This service manages your login tokens and sessions—if it’s not working right, signing in won’t go smoothly. Kind of weird, but setting this to start automatically can really help.
- Search for services from the Windows search box and open the Services app.
- Locate Microsoft Account Sign-in Assistant. Double-click it, then change the startup type to Automatic.
- If it’s stopped, click Start.
- Apply the changes, then right-click the service again and choose Restart.
This step seems silly, but on some systems, this service not running causes sign-in failures. After you restart it, try logging into Xbox again. Don’t be surprised if that quick step kicks the error out of the way.
Clear the Microsoft TokenBroker folder — refresh your auth tokens
That TokenBroker folder is where Windows stores tokens for Microsoft accounts. If those tokens get corrupted or outdated, signing in gets all wonky. Clearing this folder forces Windows to re-authenticate, which often solves the issue.
- Press Win + R, then paste this path and hit Enter: C:\Users\%username%\AppData\Local\Packages\Microsoft. XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker
- Delete all files inside that folder. If you get permissions errors, you might need to run File Explorer as admin or take ownership of the folder.
After clearing out the tokens, try logging into the Xbox app and Microsoft Store again. Sometimes, a simple refresh like this does the trick.
Check your system’s date and time settings
Because of course, Windows has to make something as simple as time sync complicated. If your clock is off, it can mess up authentication tokens and cause errors like 0x8007003B.
- Go to Settings > Time & language > Date & time.
- Make sure Set time automatically and Set time zone automatically are turned on. Once that’s done, close Settings and give it another shot.
Misaligned system time? It’s an easy fix but often overlooked. Windows relies on your clock for secure sign-ins, so keeping it synced helps avoid these errors in the first place.
Summary
- Check account consistency between Xbox and Store.
- Disable auto sign-in in Windows.
- Use the Xbox Gaming Services Repair Tool.
- Make sure the Sign-in Assistant service is up and running.
- Clear the TokenBroker tokens folder.
- Ensure system date/time are correct.
Wrap-up
Fingers crossed, one of these steps gets you back into your Xbox account without the error. Sometimes it’s a mix of clearing tokens, fixing services, or just making sure your accounts match up. Not sure why it works, but on some machines, these tricks actually stick. If nothing works, maybe wait a bit and check for Windows or Xbox app updates — because, of course, Microsoft has to make things more complicated than necessary. But hey, at least now there’s a shot at fixing that error without banging your head on the desk.